diff --git a/engine/balances.go b/engine/balances.go
index 685d7baca..e42d90c2e 100644
--- a/engine/balances.go
+++ b/engine/balances.go
@@ -918,6 +918,7 @@ func (b *Balance) debit(cd *CallDescriptor, ub *Account, moneyBalances Balances,
 					Value:         b.Value,
 					DestinationID: cc.Destination,
 					Consumed:      amount,
+					Factor:        bFactor,
 					Category:      cd.Category,
 					ToR:           tor,
 					RateInterval:  nil,
@@ -1088,6 +1089,7 @@ func (b *Balance) debit(cd *CallDescriptor, ub *Account, moneyBalances Balances,
 					Value:         b.Value,
 					DestinationID: cc.Destination,
 					Consumed:      amount,
+					Factor:        bFactor,
 					Category:      cc.Category,
 					ToR:           cc.ToR,
 					RateInterval:  ts.RateInterval,
diff --git a/engine/calldesc.go b/engine/calldesc.go
index b09997cd1..9504a8294 100644
--- a/engine/calldesc.go
+++ b/engine/calldesc.go
@@ -877,8 +877,9 @@ func (cd *CallDescriptor) refundIncrements(fltrS *FilterS) (acnt *Account, err e
 				utils.Logger.Warning(fmt.Sprintf("Could not get the balnce: <%s> to be refunded for account: <%s>", increment.BalanceInfo.Unit.UUID, increment.BalanceInfo.AccountID))
 				continue
 			}
-			balance.AddValue(float64(increment.Duration.Nanoseconds()))
-			account.countUnits(-float64(increment.Duration.Nanoseconds()), unitType, cc, balance, fltrS)
+			refundAmount := float64(increment.Duration.Nanoseconds()) * increment.BalanceInfo.Unit.Factor
+			balance.AddValue(refundAmount)
+			account.countUnits(-refundAmount, unitType, cc, balance, fltrS)
 		}
 		// check money too
 		if increment.BalanceInfo.Monetary != nil && increment.BalanceInfo.Monetary.UUID != "" {
diff --git a/engine/calldesc_test.go b/engine/calldesc_test.go
index f9585e7c9..f6e6257f9 100644
--- a/engine/calldesc_test.go
+++ b/engine/calldesc_test.go
@@ -1652,13 +1652,39 @@ func TestCDRefundIncrements(t *testing.T) {
 	}
 	dm.SetAccount(ub)
 	increments := Increments{
-		&Increment{Cost: 2, BalanceInfo: &DebitInfo{
-			Monetary: &MonetaryInfo{UUID: "moneya"}, AccountID: ub.ID}},
-		&Increment{Cost: 2, Duration: 3 * time.Second, BalanceInfo: &DebitInfo{
-			Unit:     &UnitInfo{UUID: "minutea"},
-			Monetary: &MonetaryInfo{UUID: "moneya"}, AccountID: ub.ID}},
-		&Increment{Duration: 4 * time.Second, BalanceInfo: &DebitInfo{
-			Unit: &UnitInfo{UUID: "minuteb"}, AccountID: ub.ID}},
+		&Increment{
+			Cost: 2,
+			BalanceInfo: &DebitInfo{
+				Monetary: &MonetaryInfo{
+					UUID: "moneya",
+				},
+				AccountID: ub.ID,
+			},
+		},
+		&Increment{
+			Cost:     2,
+			Duration: 3 * time.Second,
+			BalanceInfo: &DebitInfo{
+				Unit: &UnitInfo{
+					UUID:   "minutea",
+					Factor: 1,
+				},
+				Monetary: &MonetaryInfo{
+					UUID: "moneya",
+				},
+				AccountID: ub.ID,
+			},
+		},
+		&Increment{
+			Duration: 4 * time.Second,
+			BalanceInfo: &DebitInfo{
+				Unit: &UnitInfo{
+					UUID:   "minuteb",
+					Factor: 1,
+				},
+				AccountID: ub.ID,
+			},
+		},
 	}
 	cd := &CallDescriptor{ToR: utils.MetaVoice, Increments: increments}
 	cd.RefundIncrements(nil)
diff --git a/engine/eventcost.go b/engine/eventcost.go
index e80860e58..cca9fefc9 100644
--- a/engine/eventcost.go
+++ b/engine/eventcost.go
@@ -81,6 +81,7 @@ func (ec *EventCost) newChargingIncrement(incr *Increment, rf RatingMatchedFilte
 	cIt = &ChargingIncrement{
 		Usage:          incr.Duration,
 		Cost:           incr.Cost,
+		BalanceFactor:  1,
 		CompressFactor: incr.CompressFactor,
 	}
 	if incr.BalanceInfo == nil {
@@ -92,6 +93,7 @@ func (ec *EventCost) newChargingIncrement(incr *Increment, rf RatingMatchedFilte
 	rateID := utils.MetaRounding
 	//AccountingID
 	if incr.BalanceInfo.Unit != nil {
+		cIt.BalanceFactor = incr.BalanceInfo.Unit.Factor
 		// 2 balances work-around
 		ecUUID := utils.MetaNone // populate no matter what due to Unit not nil
 		if incr.BalanceInfo.Monetary != nil {
@@ -374,7 +376,10 @@ func (ec *EventCost) AsRefundIncrements(tor string) (cd *CallDescriptor) {
 					if blncSmry.Type == utils.MetaMonetary {
 						cd.Increments[iIdx].BalanceInfo.Monetary = &MonetaryInfo{UUID: blncSmry.UUID}
 					} else if utils.NonMonetaryBalances.Has(blncSmry.Type) {
-						cd.Increments[iIdx].BalanceInfo.Unit = &UnitInfo{UUID: blncSmry.UUID}
+						cd.Increments[iIdx].BalanceInfo.Unit = &UnitInfo{
+							UUID:   blncSmry.UUID,
+							Factor: cIcrm.BalanceFactor,
+						}
 					}
 					if ec.Accounting[cIcrm.AccountingID].ExtraChargeID == utils.MetaNone ||
 						ec.Accounting[cIcrm.AccountingID].ExtraChargeID == utils.EmptyString {
@@ -387,7 +392,10 @@ func (ec *EventCost) AsRefundIncrements(tor string) (cd *CallDescriptor) {
 					if extraSmry.Type == utils.MetaMonetary {
 						cd.Increments[iIdx].BalanceInfo.Monetary = &MonetaryInfo{UUID: extraSmry.UUID}
 					} else if utils.NonMonetaryBalances.Has(blncSmry.Type) {
-						cd.Increments[iIdx].BalanceInfo.Unit = &UnitInfo{UUID: extraSmry.UUID}
+						cd.Increments[iIdx].BalanceInfo.Unit = &UnitInfo{
+							UUID:   extraSmry.UUID,
+							Factor: cIcrm.BalanceFactor,
+						}
 					}
 				}
 				iIdx++
@@ -478,7 +486,11 @@ func (ec *EventCost) newIntervalFromCharge(cInc *ChargingIncrement) (incr *Incre
 	if cBC.ExtraChargeID != "" { // have both monetary and data
 		// Work around, enforce logic with 2 balances for *voice/*monetary combination
 		// so we can stay compatible with CallCost
-		incr.BalanceInfo.Unit = &UnitInfo{UUID: cBC.BalanceUUID, Consumed: cBC.Units}
+		incr.BalanceInfo.Unit = &UnitInfo{
+			UUID:     cBC.BalanceUUID,
+			Consumed: cBC.Units,
+			Factor:   cInc.BalanceFactor,
+		}
 		incr.BalanceInfo.Unit.RateInterval = ec.rateIntervalForRatingID(cBC.RatingID)
 		if cBC.ExtraChargeID != utils.MetaNone {
 			cBC = ec.Accounting[cBC.ExtraChargeID] // overwrite original balance so we can process it in one place
diff --git a/engine/eventcost_test.go b/engine/eventcost_test.go
index 4e9f518a8..df563032d 100644
--- a/engine/eventcost_test.go
+++ b/engine/eventcost_test.go
@@ -520,22 +520,26 @@ func TestNewEventCostFromCallCost(t *testing.T) {
 					{
 						Usage:          0,
 						Cost:           0.1,
+						BalanceFactor:  1,
 						AccountingID:   "44e97dec-8a7e-43d0-8b0a-736d46b5613e",
 						CompressFactor: 1,
 					},
 					{
 						Usage:          time.Second,
 						Cost:           0,
+						BalanceFactor:  1,
 						AccountingID:   "a555cde8-4bd0-408a-afbc-c3ba64888927",
 						CompressFactor: 30,
 					},
 					{
 						Usage:          time.Second,
 						Cost:           0.005,
+						BalanceFactor:  1,
 						AccountingID:   "906bfd0f-035c-40a3-93a8-46f71627983e",
 						CompressFactor: 30,
 					},
 					{
+						BalanceFactor:  1,
 						Cost:           -0.1,
 						AccountingID:   "44e97dec-8a7e-43d0-8b0a-e34a152",
 						CompressFactor: 1,
@@ -4141,6 +4145,7 @@ func TestECnewChargingIncrementMissingBalanceInfo(t *testing.T) {
 		Usage:          incr.Duration,
 		Cost:           incr.Cost,
 		CompressFactor: incr.CompressFactor,
+		BalanceFactor:  1,
 	}
 	rcv := ec.newChargingIncrement(incr, rf, false, false)
 
@@ -4190,6 +4195,7 @@ func TestECnewChargingIncrementNoUnitInfo(t *testing.T) {
 		Cost:           incr.Cost,
 		CompressFactor: incr.CompressFactor,
 		AccountingID:   utils.MetaPause,
+		BalanceFactor:  1,
 	}
 	expEC := &EventCost{
 		Accounting: Accounting{
diff --git a/engine/libeventcost.go b/engine/libeventcost.go
index 77544200f..69e978d10 100644
--- a/engine/libeventcost.go
+++ b/engine/libeventcost.go
@@ -128,6 +128,7 @@ func (cIl *ChargingInterval) Clone() (cln *ChargingInterval) {
 type ChargingIncrement struct {
 	Usage          time.Duration
 	Cost           float64
+	BalanceFactor  float64
 	AccountingID   string
 	CompressFactor int
 }
@@ -135,6 +136,7 @@ type ChargingIncrement struct {
 // Equals returns if the structure has the same value
 func (cIt *ChargingIncrement) Equals(oCIt *ChargingIncrement) bool {
 	return cIt.Usage == oCIt.Usage &&
+		cIt.BalanceFactor == oCIt.BalanceFactor &&
 		cIt.Cost == oCIt.Cost &&
 		cIt.AccountingID == oCIt.AccountingID &&
 		cIt.CompressFactor == oCIt.CompressFactor
@@ -143,6 +145,7 @@ func (cIt *ChargingIncrement) Equals(oCIt *ChargingIncrement) bool {
 // PartiallyEquals ignores the CompressFactor when comparing
 func (cIt *ChargingIncrement) PartiallyEquals(oCIt *ChargingIncrement) bool {
 	return cIt.Usage == oCIt.Usage &&
+		cIt.BalanceFactor == oCIt.BalanceFactor &&
 		cIt.Cost == oCIt.Cost &&
 		cIt.AccountingID == oCIt.AccountingID
 }
@@ -161,7 +164,7 @@ func (cIt *ChargingIncrement) TotalUsage() time.Duration {
 
 // TotalCost returns the cost of the increment
 func (cIt *ChargingIncrement) TotalCost() float64 {
-	return cIt.Cost * float64(cIt.CompressFactor)
+	return cIt.Cost * cIt.BalanceFactor * float64(cIt.CompressFactor)
 }
 
 // FieldAsInterface func to help EventCost FieldAsInterface
@@ -176,6 +179,8 @@ func (cIt *ChargingIncrement) FieldAsInterface(fldPath []string) (val any, err e
 		return cIt.Usage, nil
 	case utils.Cost:
 		return cIt.Cost, nil
+	case utils.BalanceFactor:
+		return cIt.BalanceFactor, nil
 	case utils.AccountingID:
 		return cIt.AccountingID, nil
 	case utils.CompressFactor:
@@ -636,6 +641,7 @@ func NewFreeEventCost(cgrID, runID, account string, tStart time.Time, usage time
 			Increments: []*ChargingIncrement{
 				{
 					Usage:          usage,
+					BalanceFactor:  1,
 					AccountingID:   utils.MetaPause,
 					CompressFactor: 1,
 				},
diff --git a/engine/libeventcost_test.go b/engine/libeventcost_test.go
index 2b13278cd..9bbf8878a 100644
--- a/engine/libeventcost_test.go
+++ b/engine/libeventcost_test.go
@@ -404,6 +404,7 @@ func TestChargingIncrementTotalCost(t *testing.T) {
 	ch1 := &ChargingIncrement{
 		AccountingID:   "Acc1",
 		CompressFactor: 2,
+		BalanceFactor:  1,
 		Cost:           2.345,
 		Usage:          2 * time.Second,
 	}
diff --git a/engine/timespans.go b/engine/timespans.go
index e25b10526..a95618401 100644
--- a/engine/timespans.go
+++ b/engine/timespans.go
@@ -108,6 +108,7 @@ type UnitInfo struct {
 	Value         float64
 	DestinationID string
 	Consumed      float64
+	Factor        float64
 	Category      string
 	ToR           string
 	RateInterval  *RateInterval
@@ -128,6 +129,7 @@ func (ui *UnitInfo) Equal(other *UnitInfo) bool {
 	return ui.UUID == other.UUID &&
 		ui.DestinationID == other.DestinationID &&
 		ui.Consumed == other.Consumed &&
+		ui.Factor == other.Factor &&
 		ui.ToR == other.ToR &&
 		ui.Category == other.Category &&
 		reflect.DeepEqual(ui.RateInterval, other.RateInterval)
diff --git a/utils/consts.go b/utils/consts.go
index 8ced5bc78..3f5b8e7ea 100644
--- a/utils/consts.go
+++ b/utils/consts.go
@@ -598,6 +598,7 @@ const (
 	TimingID                 = "TimingID"
 	RatesID                  = "RatesID"
 	RatingFiltersID          = "RatingFiltersID"
+	BalanceFactor            = "BalanceFactor"
 	AccountingID             = "AccountingID"
 	MetaSessionS             = "*sessions"
 	MetaDefault              = "*default"